Reaching Borer Wise about your borer

A phone call is quickest. An email with a couple of photos works just as well if you'd rather write.

Bare timber rafters and ceiling joists above pink insulation in a roof space — Illustrative image, not a specific property or job.

You can ring Borer Wise on 09 802 7673 or write to [email protected] about borer anywhere in Auckland. Lines are open Weekdays 7.30am–6pm, Saturdays 8am–2pm. Messages and emails that arrive outside those hours are picked up when we're next open. A technician comes to your property for the visit, so there's nothing to drop into: everything starts with a call, an email or the quote form.

By phone

Call 09 802 7673 if you'd like to talk it through. We'll ask where you've seen holes or dust, roughly how old the house is, and how the subfloor and roof space are reached. If it sounds like a job you could do yourself, such as a small piece of furniture or a shed, we'll say so and point you to the right guide. If it needs a visit, we book one.

Calls may be recorded and the number may be a tracking number, as the privacy policy explains.

By email

Email [email protected] if that suits you better. Put your suburb in the subject line, and attach two or three phone photos: one close-up of the holes with a coin for scale, one wider shot showing where they are, and one of any dust underneath. Photos help us judge whether the borer looks active before anyone visits.

Close view of timber grain with a small round woodworm exit hole — Woodworm exit hole in wood grain Credit: M0tty (CC BY-SA 3.0) on Wikimedia Commons

What to have ready

Have a few details ready and the first conversation takes five minutes. None of it has to be exact, and "not sure" is a fine answer to any of it. The more you can tell us, the better the technician can plan the visit, bring the right gear and allow the right amount of time.

Your suburb and the type of house (villa, bungalow, 1970s, newer)
Where you've seen holes, dust or beetles, and when
Whether the subfloor has an access hatch, and roughly how much crawl space there is
Where the roof hatch is, and whether there's insulation
Whether anything has been treated before, and when
If it's a rental, who the landlord or property manager is

After you get in contact

After you get in contact, three things happen. First, we ring you back during the hours above if you've emailed or left a message. Second, a technician visits, looks at the timber and gives you a written price before any treatment. Third, if you're happy with the price, the treatment is booked for a day that suits you. Saying no after the quote is fine.

Areas

We arrange visits across Auckland: the central suburbs, North Shore, West Auckland, East Auckland, South Auckland and the Hibiscus Coast. The borer by suburb pages describe common borer situations in different parts of the city. If you're on the edges of Auckland and not sure, ask.

Something else?

For questions about this site, your details or a past enquiry, write to [email protected]. For a suspected exotic termite, contact MPI's biosecurity hotline on 0800 80 99 66 instead. For a suspected poisoning from a borer product, call the National Poisons Centre on 0800 764 766, or 111 in an emergency.

The product safety notice covers DIY precautions if you're treating borer yourself in the meantime.

Who you'll be dealing with

From the call back onwards you deal with one Auckland borer operator, who visits, gives you the written quote and carries out the treatment. Each borer job is priced and done by an independent Auckland borer operator that Borer Wise works with, and your enquiry is sent directly to that operator. How it works explains the arrangement and what to check in a written quote.

The borer guides themselves begin at the Borer Wise guide to Auckland borer.